1. Refund Policy Overview
At Levium Stress Relief Formula, we are committed to your complete satisfaction. We understand that purchasing dietary supplements online requires trust, and we want you to feel confident in your decision to try our natural stress relief products.
Our Commitment: We stand behind the quality and effectiveness of Levium stress relief supplements. If you're not completely satisfied with your purchase, we offer a straightforward refund process designed to make returns easy and hassle-free.
1.1 Core Principles
Our refund policy is built on these core principles:
- Customer Satisfaction First: Your wellness and satisfaction are our top priorities
- Transparency: Clear, straightforward refund terms with no hidden clauses
- Simplicity: Easy-to-follow return process with minimal requirements
- Fairness: Reasonable policies that protect both customers and our business
- Speed: Quick refund processing to minimize your wait time
1.2 Policy Scope
This Refund Policy applies to:
- All purchases made through our official website https://en-en-levium.com
- Levium stress relief supplement products (capsules)
- Both one-time purchases and subscription orders (see Section 8 for subscription details)
- Customers shipping to addresses within the United States
This policy should be read in conjunction with our Terms and Conditions and Privacy Policy.
2. 30-Day Money-Back Guarantee
Live Lighter Money-Back Guarantee: Levium offers a comprehensive 30-day money-back guarantee on single-bottle first-time purchases. We call it our "Live Lighter" guarantee because we want you to experience the benefits of our natural stress relief formula risk-free.
2.1 What's Covered
Under our money-back guarantee, you can:
- Return one opened bottle of Levium if you're not satisfied with the product
- Return any additional unopened bottles from your order
- Receive a full refund of the product price (excluding shipping fees)
- No questions asked—we want you to be happy with your purchase
2.2 Why We Offer This Guarantee
We developed our money-back guarantee for several important reasons:
- Try Before You Commit: Natural supplements work differently for everyone. We want you to have adequate time to evaluate whether Levium is right for you.
- Build Trust: As a doctor-developed natural supplement, we're confident in our formula's quality and effectiveness.
- Remove Risk: Trying a new supplement shouldn't feel like a gamble. Our guarantee removes financial risk from your decision.
- Customer First: Your wellness journey matters more than a single sale. If Levium doesn't work for you, we'd rather refund your money than have you dissatisfied.
2.3 Guarantee Period
The 30-day guarantee period begins on the date of delivery, not the date of purchase. This ensures you have a full 30 days to try the product after it arrives at your door.
| Trigger Date |
Description |
How It's Calculated |
| Order Date |
When you place your order |
Not used for guarantee calculation |
| Ship Date |
When your order leaves our facility |
Not used for guarantee calculation |
| Delivery Date |
When package arrives at your address |
30-day period starts here |
Example: If your order is delivered on January 1st, you have until January 31st to initiate a return request.
3. Refund Eligibility
3.1 Who Qualifies for Refunds
To be eligible for a refund under our money-back guarantee, you must meet the following criteria:
1 First-Time Customer
The money-back guarantee applies to customers making their first purchase of Levium stress relief supplements. This ensures new customers can try our product risk-free.
2 Single-Product Order
The guarantee covers single-product orders, not multi-product bundles or special promotional packages. If you purchase multiple different products in one order, the guarantee applies to Levium supplements only.
3 Within 30 Days
You must initiate the return request within 30 days of delivery. We track delivery dates through carrier confirmation to ensure accuracy.
4 Purchased from Official Website
The product must have been purchased directly from https://en-en-levium.com or authorized retailers (Amazon). Products purchased from unauthorized sellers are not eligible.
3.2 What You Can Return
Under our guarantee, you may return:
- One (1) opened bottle of Levium (the bottle you tried)
- Unlimited unopened bottles from the same order (in original packaging)
- Both the opened and unopened bottles together in one return shipment
3.3 What Disqualifies a Refund
The following situations are not eligible for refunds:
- Multiple opened bottles (you can only return one opened bottle per order)
- Repeat purchases by the same customer (second, third orders, etc.)
- Purchases made more than 30 days ago
- Products purchased from unauthorized third-party websites
- Subscription orders (covered under separate terms in Section 8)
- Promotional bundles or multi-product packages
- Products damaged due to misuse, improper storage, or customer error
Important Note: The one-time money-back guarantee is designed to let first-time customers try Levium risk-free. If you've already received a refund on a previous order, future purchases are not covered by the guarantee.
4. Return Process
We've designed our return process to be as simple and straightforward as possible. Follow these steps to initiate a return and receive your refund:
1 Contact Customer Support
Email our customer support team at [email protected] within 30 days of receiving your order.
Include in your email:
- Your full name
- Order number (found in your confirmation email)
- Reason for return (optional, but helps us improve)
- Email address used for the purchase
- Confirmation that you're within the 30-day window
2 Receive Return Authorization
Our customer support team will respond within 1-2 business days with:
- Return Authorization Number (RMA): A unique code for tracking your return
- Return Shipping Address: Where to send your product(s)
- Return Instructions: Specific guidelines for packaging and shipping
- Return Label: In some cases, we may provide a prepaid return label
Important: Do not ship products back without a Return Authorization Number. Returns without RMA numbers may be delayed or rejected.
3 Package Your Return
Prepare your return shipment:
- Place the product(s) in a secure shipping box or padded envelope
- Include the original product packaging if possible (not required)
- Write your RMA number clearly on a piece of paper and include it inside the package
- Seal the package securely to prevent damage during transit
- Consider insuring valuable returns (optional but recommended)
4 Ship Your Return
Send your package to the return address provided:
- Use a trackable shipping method (USPS, UPS, FedEx, etc.)
- Save your tracking number for your records
- Ship within 7 days of receiving your RMA number
- Email us the tracking number at [email protected]
Return Shipping Costs: See Section 9 for details on who pays return shipping.
5 Confirmation and Processing
Once we receive your return:
- We'll send you an email confirmation within 1-2 business days
- Our team will inspect the return to verify it meets policy requirements
- Refunds are processed within 5-7 business days after inspection
- You'll receive a final confirmation email when the refund is issued
4.1 Tips for a Smooth Return
- Act Quickly: Don't wait until day 29 to start the process. Begin early to ensure timely processing.
- Keep Records: Save all emails, tracking numbers, and return authorization information.
- Use Tracking: Always ship with a trackable method to prove delivery.
- Take Photos: Photograph your package before shipping as proof of condition.
- Be Patient: Allow adequate time for processing. Contact us if you haven't heard back within the specified timeframes.
5. Refund Processing Timeline
5.1 Expected Timeframes
Understanding the refund timeline helps set realistic expectations:
| Stage |
Timeframe |
Details |
| Initial Contact Response |
1-2 Business Days |
Response to your return request email with RMA number |
| Return Shipping |
3-7 Business Days |
Transit time depends on shipping method and location |
| Return Receipt Confirmation |
1-2 Business Days |
After package arrives at our facility |
| Inspection and Processing |
3-5 Business Days |
Verify return meets policy requirements |
| Refund Issuance |
5-7 Business Days |
Refund processed to original payment method |
| Bank/Card Processing |
3-10 Business Days |
Time for bank to post refund to your account |
Total Estimated Time: From initiating a return to seeing funds in your account: 2-4 weeks
5.2 Refund Methods
Refunds are issued to the original payment method used for the purchase:
- Credit Cards: Refunded to the same credit card. May appear as a credit on your statement.
- Debit Cards: Refunded to the same debit card. May take 5-10 business days to post.
- Amazon Pay: Refunded through Amazon's payment system to your Amazon account.
We cannot issue refunds to different payment methods or accounts than the original purchase. This policy protects against fraud.
5.3 What's Included in the Refund
Your refund will include:
- ✓ Full product price for all returned items
- ✓ Any applicable sales tax paid
- ✗ Original shipping fees (non-refundable)
- ✗ Return shipping costs (except for defective products)
5.4 Delayed Refunds
If you haven't received your refund within the expected timeframe:
- Check your bank account or credit card statement thoroughly
- Contact your bank or credit card company—processing can take time
- Contact us at [email protected] with your RMA number and order details
We'll investigate and provide you with refund status information, including proof of issuance if needed.
6. Non-Refundable Items and Fees
6.1 Non-Refundable Fees
The following fees are not refundable under our money-back guarantee:
Shipping Fees: Original shipping charges paid during checkout are non-refundable, except in cases where we shipped a defective or incorrect product.
Why shipping fees aren't refundable:
- Shipping carriers charge us for delivery regardless of returns
- The product was successfully delivered to you as ordered
- These costs were incurred to provide the service you requested
6.2 Situations Not Covered by Guarantee
The following situations do not qualify for refunds:
- Multiple Opened Bottles: If you open more than one bottle from your order, only one opened bottle qualifies for return
- Expired Deadline: Returns initiated after the 30-day window from delivery date
- Missing Products: If you claim products never arrived but tracking shows delivery confirmation
- Unauthorized Purchases: Products not purchased from our official website or authorized retailers
- Promotional Items: Free gifts, promotional items, or bonus products included with your order
- Digital Content: If we offer any digital downloads or guides, these are non-refundable once accessed
6.3 Restocking Fees
Good news: Levium does not charge restocking fees for returns that meet our refund policy requirements. Your refund will be the full product price (minus original shipping).
However, we reserve the right to deduct costs for:
- Products returned damaged due to customer mishandling (not shipping damage)
- Returns missing significant portions of the product
- Products returned in unsanitary or unusable condition
7. Damaged or Defective Products
7.1 If You Receive a Damaged Product
If your Levium supplement arrives damaged or defective, we'll make it right immediately:
Our Promise: Damaged or defective products receive priority handling. We'll replace the product or provide a full refund (including shipping costs) at no charge to you.
7.2 What Qualifies as Damaged or Defective
- Broken Seals: If the product seal is broken upon arrival
- Damaged Bottles: Cracked, crushed, or otherwise damaged containers
- Leaking Products: Products that have leaked during shipping
- Wrong Product: If you received an incorrect item
- Missing Items: If part of your order is missing
- Expired Products: Products past their expiration date
- Quality Issues: Visible contamination, unusual odor, or abnormal appearance
7.3 Reporting Damaged Products
If you receive a damaged or defective product:
1 Document the Damage
Take clear photos of:
- The product itself showing the defect or damage
- The product label and bottle
- The shipping box or packaging (if damaged)
- All sides of the product for complete documentation
2 Contact Us Immediately
Email [email protected] within 7 days of delivery with:
- Your order number
- Description of the problem
- Photos of the damage
- Your preferred resolution (replacement or refund)
3 Receive Resolution
We'll respond within 24 hours with:
- Confirmation of your claim
- Immediate shipment of a replacement (if available), OR
- Full refund including shipping costs
- Prepaid return label if we need the damaged product back
7.4 No Cost to You
For damaged or defective products:
- ✓ We cover all return shipping costs
- ✓ We refund your original shipping fees
- ✓ We expedite replacement shipping at no charge
- ✓ No deductions from your refund
Defective product returns do not count against your 30-day money-back guarantee. If we replace a defective product, you can still use the guarantee on the replacement if you're not satisfied.
8. Subscription Refunds
8.1 Subscription Orders vs. One-Time Purchases
Subscription orders follow different refund rules than one-time purchases:
| Feature |
One-Time Purchase |
Subscription Order |
| 30-Day Guarantee |
✓ Yes (first purchase) |
✗ No |
| Cancellation Anytime |
N/A |
✓ Yes |
| Pause/Skip Shipments |
N/A |
✓ Yes |
| Refund Processed Orders |
✓ Within 30 days |
✗ No refunds once shipped |
8.2 Subscription Policy
For subscription orders:
- No Refunds on Shipped Orders: Once a subscription order has been processed and shipped, it cannot be refunded
- Cancel Anytime: You can cancel your subscription at any time before the next billing cycle
- 24-Hour Window: Cancel at least 24 hours before your next scheduled shipment to avoid being charged
- Manage Flexibility: Pause, skip, or modify delivery frequency through your account dashboard
8.3 How to Cancel Your Subscription
To cancel your Levium subscription:
- Log into your account at https://en-en-levium.com
- Go to "Subscription Settings" in your account dashboard
- Click "Cancel Subscription" and confirm your cancellation
- Receive confirmation email verifying cancellation
Alternative method: Email [email protected] with "Cancel Subscription" in the subject line and include your order number.
8.4 What Happens After Cancellation
- Your subscription ends immediately
- You will not be charged for future shipments
- You keep any products already received
- No refund for the current billing cycle if already shipped
- You can reactivate your subscription anytime
8.5 Converting Subscription to One-Time
If you initially purchased a subscription but want to return the first shipment, contact us before the product ships. We may be able to convert your subscription to a one-time purchase, which would qualify for the 30-day money-back guarantee.
9. Return Shipping
9.1 Who Pays for Return Shipping?
Return shipping costs depend on the reason for the return:
| Reason for Return |
Who Pays Shipping |
Notes |
| Standard Money-Back Guarantee |
Customer |
You pay return shipping costs |
| Damaged/Defective Product |
Levium |
We provide prepaid return label |
| Wrong Item Sent |
Levium |
We cover all return costs |
| Our Error |
Levium |
We pay if mistake was ours |
9.2 Shipping Methods for Returns
When you pay for return shipping, we recommend:
- USPS Priority Mail: Affordable, includes tracking (recommended)
- UPS Ground: Reliable tracking and insurance options
- FedEx Ground: Good for heavier packages
Important: Always use a tracked shipping method. We cannot process refunds for returns we don't receive, and proof of delivery protects both parties.
9.3 Insurance Recommendations
For returns valued over $50, we recommend purchasing shipping insurance:
- Protects your return if lost or damaged in transit
- Typically costs $2-5 for packages under $100
- Gives you proof of value for claims
- Peace of mind during return process
9.4 International Returns
Currently, we only ship within the United States. For customers who purchased through authorized international retailers, return policies may differ. Contact the retailer where you made your purchase for their specific return procedures.
10. Exceptions and Special Cases
10.1 Medical Issues or Adverse Reactions
If you experience adverse reactions or medical issues:
- Seek Medical Attention: Contact your healthcare provider immediately if you experience serious adverse effects
- Report to Us: Email [email protected] to report the reaction
- Expedited Refund: We process refunds for adverse reactions immediately, even outside the 30-day window in some cases
- Product Safety: Your report helps us maintain product quality and safety standards
10.2 Incorrect Product Received
If we shipped the wrong product:
- Contact us immediately at [email protected]
- We'll send a prepaid return label for the incorrect item
- We'll ship the correct product immediately at no charge
- Full refund if the correct product is unavailable
- No time limit—report shipping errors whenever discovered
10.3 Lost or Stolen Packages
If your package shows as delivered but you never received it:
- Check Surroundings: Look around your property, with neighbors, or in delivery locations
- Wait 24-48 Hours: Sometimes packages are marked delivered early
- Contact Carrier: File a claim with the shipping carrier
- Contact Us: Email [email protected] with your order number
We'll work with you to resolve lost package issues, which may include a replacement shipment or refund depending on the circumstances and carrier investigation results.
10.4 Military/APO/FPO Addresses
Currently, we do not ship to military APO/FPO addresses. If you provided an APO/FPO address and your order was rejected:
- Full refund issued automatically
- No return necessary
- Update your address to a U.S. residential or commercial address to reorder
10.5 Bulk or Wholesale Orders
For customers who purchased through our wholesale or bulk ordering program, different terms may apply. Contact our wholesale department for specific return policies.
10.6 Gift Orders
If your Levium order was a gift:
- Recipient Returns: The person who received the gift can initiate returns using the order number
- Refund Destination: Refunds go to the original payment method (the purchaser)
- Privacy: We don't disclose return reasons to gift purchasers unless requested
Your Satisfaction Matters: At Levium, we're committed to your wellness journey. Our 30-day money-back guarantee reflects our confidence in our natural stress relief formula and our dedication to customer satisfaction. If you have any questions about our refund policy, please don't hesitate to reach out. We're here to help.